Refund policy

Return Policy (US Orders Only)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy applies strictly to orders shipped within the United States.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at urbandoxie@gmail.com.

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always reach out to us at urbandoxie@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom or personalized products (such as special orders or custom apparel)
  

Unfortunately, we cannot accept returns on final sale items or gift cards. Please get in touch if you have questions or concerns about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return, please contact us at urbandoxie@gmail.com.